If you have a problem or concern with the way a Medical Laboratory Technologist (MLT) practises in Saskatchewan, the following steps are recommended:
- First, talk with your MLT about your concerns. He/she will want to know that you are dissatisfied with the service received. Sometimes, problems occur because there has been a misunderstanding between what you expect and what care the MLT has provided. Talking to the MLT can often resolve your concerns or questions.
- Second, if the MLT is unable to resolve your concerns, or if you are not comfortable talking about your concerns with the MLT, talk with their manager or employer about your situation. This can often result in clarification or resolution.
- If you are unable to receive satisfaction from the above efforts, or if you feel it is inappropriate to do either of the above, you may then contact the SSMLT to discuss your concerns. We will listen and will seek to offer guidance or suggestions for your consideration in resolving your concerns/situation.
SSMLT cannot investigate anonymous complaints or a complaint against healthcare professionals who are not a member of SSMLT; such as medical laboratory assistants, phlebotomists, combined laboratory and X-ray technologists and degree individuals working in medical laboratories. All formal complaints received, will be reviewed to ensure they are within the mandate of SSMLT for investigate.