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The Counselling and Investigation Committee is responsible to review all complaints made to SSMLT; part of their responsibility is to determine whether the complaint meets the threshold in order to investigate. In determining the threshold, they will consider whether the complaint falls within the jurisdiction of the SSMLT and if it is within the definitions of professional misconduct or professional incompetence.

The SSMLT will write to the person making the complaint (the complainant) noting that the complaint has been received and whether it will be investigated.

The complaint(s) will be provided to the member (respondent) against whom a complaint has been filed and a response will be requested. At the discretion of the Counselling and Investigation Committee, the member may be given a copy of the written complaint.

The complainant, the member and any other witnesses to the incident may be interviewed by a member of the Committee or an outside investigator. Other relevant information will be reviewed as well. A written investigation report will be provided to the Counselling and Investigation Committee. All reports are confidential and will only be shared with the complainant, the member, and the two Committees if a decision is made to refer the matter to a Discipline Committee.

Once the investigation is completed, the Counselling and Investigation Committee will review the investigation report and do one of the following:

  • Determine that there are no grounds for the complaint and dismiss the complaint;
  • Propose that a consensual resolution process be followed to resolve the complaint; or
  • Refer the matter to the Discipline Committee to hear and determine the complaint through a formal hearing process. As the complainant, you may be called as a witness at this hearing.

Once the Counselling and Investigation Committee has completed their review they file a written report with the Discipline Committee and provides a copy to the complainant and the respondent. If the complaint is dismissed or resolved through a consensual process, the report is also provided to SSMLT Council.

If the complaint is referred to the Discipline Committee for a hearing, a Notice of Hearing would be issued which makes this information public.

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